Information Systems Services and Strategy Tutorials
Week 2
Objective : To examine the
problems associated with IT services and identify the subject and scope of
Information Services Management.
Case Study: Leicester
City Council IT Services.
Week 3
Objective: Continue study
of Leicester City Council IT
Week 4
Objective: To classify a
set of IT services and consider the management issues involves in managing
services with different levels of customer involvement and diversity of demand.
Case Study: Coventry
University IT Services
Week 5
Objective: Continue study
of Coventry University IT Services
Week 6
Objective: To understand
the nature of strategic information systems and practice the identification and
evaluation of SISs.
Case Study: De
Montfort University
Week 10
Objective: To understand
the concept of IT outsourcing and
critically analysis an outsourcing project
Case Study: Leeds CMH NHS Trust
Week 13-15
Objective: To explore the
process by which ITIL was adopted in a bank.
Week 17
Objective: To explore some
of the workflow issues encountered with helpdesks.
Case Study: Energy Technologies Helpdesk
Week 19
Objective: To develop an
understanding of the issues involve in IT services configuration management
Case Study: United
Kingdom Hydrographic Office
Week 21
Objective: To understanding
the effects of uncontrolled end-user computing and identify strategies for
managing end-user computing.
Case Study: Comfee Seats
Note: Subjects and
case studies tackled in the tutorials are provisional and may change.
Last Updated 30/12/05 by
Neil McBride